99.999% Uptime Guarantee
The strength
of our infrastructure and support systems makes it possible for
naked hosting to offer an industry-leading 99.999% Guaranteed
Uptime policy, covering all Web sites hosted on our servers. Subject
to the terms of the Guaranteed Uptime policy ('SLA'), a customer's
Web site will be up and available at least 99.999% of the time in
any given calendar month, or the customer will receive a credit
towards their next month's hosting bill, according to the current
Service Level Agreement.
Should naked hosting not be
able to provide services guaranteed by the current SLA, the following
service credits will be issued:
* 1 or More Hours Downtime = 1
Day Credit
* 4 or More Hours Downtime = 1 Week Credit
Downtime is referred to as our
network equipment being down. We do not possess control over the
Internet, therefore we cannot guarantee that you will be able to
access your site due to circumstances beyond our control. We guarantee
that our network will be up and functioning 99.999% of the time
per month.
In order to receive your credit
you must do the following:
1) Document your web site downtime in writing.
2) Have your web site downtime verified by naked hosting.
Please send the request to: downtime@nakedhosting.com
30 Day Money Back Guarantee
naked hosting has a solid reputation for providing brand name hardware,
ultra fast premium bandwidth, and a reliable network facility. Our
over the top customer service team is highly responsive and has
extensive experience supporting all types of servers and applications.
We are so confident that our customers will be more than satisfied
with our service, that we are proud to offer a no questions asked
30 day Money Back Guarantee.
Naked Hosting Guarantees
* Your
account will be provided free of any hardware or software defects.
* Your server will receive uninterrupted power and network service.
* Our service team will be available to you via phone or ticket
system 24/7/365.
If we fail to meet our commitment
to you, we will refund your purchase price*
Terms & Conditions
* Guarantee
applies to first time clients only.
* Free domain names will charged a full price fee of $15/year.
* Domain name registration is non-refundable.
* Set Up Fees are non-refundable.
* 30 Day period begins the date when client receives login information.
* ~DEDICATED SERVERS PLEASE READ~
NO REFUNDS PROVIDED FOR DEDICATED SERVERS.
* Refund is granted at naked hosting's sole discretion.
* Refund decisions made by naked hosting are fi
|
