The
strength of our infrastructure and support systems makes it possible
for Naked Hosting to offer an industry-leading 99.999% Guaranteed
Uptime policy, covering all Web sites hosted on our servers. Subject
to the terms of the Guaranteed Uptime policy ('SLA'), a customer's
Web site will be up and available at least 99.999% of the time
in any given calendar month, or the customer will receive a credit
towards their next month's hosting bill, according to the current
Service Level Agreement.
Should Naked
Hosting not be able to provide services guaranteed by the
current SLA, the following service credits will be issued:
- 1 or More Hours Downtime = 1 Day Credit
- 4 or More Hours Downtime = 1 Week Credit
Downtime is referred to as our network
equipment being down. We do not possess control over the Internet,
therefore we cannot guarantee that you will be able to access
your site due to circumstances beyond our control. We guarantee
that our network will be up and functioning 99.999% of the time
per month.
In order to receive your credit you must do the following:
1) Document your web site downtime in writing.
2) Have your web site downtime verified by Naked Hosting.
Please
send the request to: downtime@nakedhosting.com
Naked Hosting has a solid
reputation for providing brand name hardware, ultra fast premium
bandwidth, and a reliable network facility. Our over the top customer
service team is highly responsive and has extensive experience
supporting all types of servers and applications. We are so confident
that our customers will be more than satisfied with our service,
that we are proud to offer a no questions asked 30 day Money Back Guarantee.
- Your account will be provided free of any hardware or software
defects.
- Your server will receive uninterrupted power and network service.
- Our service team will be available to you via phone or ticket
system 24/7/365.
If we fail to meet our commitment to you, we will refund your
purchase price*
- Guarantee applies to first time clients only.
- Free domain names will charged a full price fee of $15/year.
- Domain name registration is non-refundable.
- Set Up Fees are non-refundable.
- 30 Day period begins the date when client receives login information.
- ~DEDICATED SERVERS PLEASE READ~
NO REFUNDS PROVIDED FOR DEDICATED SERVERS. - Refund is granted at Naked Hosting's sole discretion.
- Refund decisions made by Naked Hosting are final.
|